REFUND POLICY

Returns and Shipping

How do I track my order? To track your order, you can follow the updates we will send to the email provided at the time of purchase. If you have any questions about the status or tracking of an order, you can reach us at (55) 3731 0207 where we will assist you Monday through Friday from 9am–5pm. We will be happy to answer any questions you may have.

I received an incorrect/damaged product, what should I do? We are truly sorry if the product you ordered arrived damaged. To help you resolve it quickly, please contact us at hello@modoavion.shop including photos of the damaged product, your order number, and any other details related to your purchase. We will get back to you with a solution as soon as possible!

Returns If the product arrives damaged in any way, we will process an exchange or refund as quickly as possible. If the product arrives in good condition but you would like to exchange it for a reason unrelated to us, we are happy to do so — however, the customer will be responsible for covering the return shipping cost to our warehouse. Any exchange or return request must be submitted within 30 days of receiving the product.

Incorrect Address If you provide an incorrect address, the delivery will not be completed. The customer will be responsible for the reshipping costs once a correct address has been confirmed and the package has been returned to us. If the package is lost due to being delivered to a wrong address, we are not responsible for the cost.